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June 04, 2021 -- Dry Run

Very first Domainator assessment to enable participants to gauge the difficulty of the assessment for further adjustment of future assessments

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Domainator Initial Assessment

The theme of the assessment is going to be about themes. Part one: provide the answers that best fits the situation or question:

Question 2 of 8

The customer is complaining about features that are lacking in the editor that they’re seeing in comparison with what the help articles are showing. You then find out that the theme their website is using is the Premier theme.

After the customer is informed about this, they ask you the things they need to consider before making the switch between the themes. Provide up to five (5) tips to help the customer visualize the changes that will occur.

Question 3 of 8

The customer is inquiring about the formatting of their header having inconsistencies with the other page that they have. Upon investigation, you find out the page with the issue has the theme version Encore 1.2.4, and the one without issues has Encore 2.0.2. How will you proceed with the situation?

A

Advise them to create a different setup for their header

B

Advise them to create a new page, to have the page be created with the latest theme

C

Advise them to update the theme on their end

D

Request assistance in cx-support

Question 4 of 8

The customer is attempting to upload a theme that’s resulting in errors. They claim that they were able to successfully upload the theme for other Kajabi website themes some time before. Upon investigation, you later find out that the theme they’re attempting to upload for the website theme is neither Encore nor Premier. What’s most likely the issue?

A

The customer is uploading a custom theme that’s not/no longer supported in Kajabi

B

The customer is uploading a landing page theme onto the website theme

C

The customer is uploading a product theme onto the website theme

D

The customer renamed an Encore/Premier theme to their own custom names/titles, which changed the file type of the theme file

Question 5 of 8

Following question 3, what will you advise the customer?

(Select all that apply)
A

Change the theme’s name to either Encore or Premier

B

Have them consult the vendor of their theme

C

Inform them that the latest iterations of the platform no longer support their custom theme

D

Upload the correct theme type onto the website theme

Question 6 of 8

The customer wants to activate a website theme they’ve just uploading via the new UI in design (theme store). However, when they hover over the theme, it only displays a button titled “delete theme.” The expectation is to have a button titled “set to live theme.” What’s most likely the issue?

A

The theme is a custom theme

B

The theme is outdated

C

The theme isn’t a website theme

D

There’s an issue with the theme file

Part Two:

Address the customer’s concern in an email format. 10 points.

Question 8 of 8

“So I was in the middle of updating resources that we were using on our pages. On other pages, I’m able to change and set a background image on any section that we have on the page. Unfortunately, this one page that I’m currently working on doesn’t have the same features. Did I somehow miss anything or is there an issue with this page I’m working on?

Best regards,

Elijah”

Other pages: Encore
Page in question: Premier

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